Terms of Use

Essential Meds is an online storefront. It lists health and wellness products with their formats, strengths, pack sizes and prices, and it takes orders for the destinations the store currently supports. Payment is not collected on the website; it is arranged separately after the order is created, and dispatch follows once that payment has been verified.

Nothing on this website is medical advice. The store does not diagnose, prescribe, or decide whether a product is suitable for you. That decision belongs to you and a qualified healthcare professional who knows your history.

Where a page carries product descriptions, comparisons or guides, treat them as general information written to help you understand a listing — not as a recommendation to buy or use anything.

• You must be at least 18 years old to create an account or place an order.
• You must give accurate contact and delivery details and keep them up to date.
• You are responsible for keeping your account password confidential and for activity carried out through your account.
• You may not order on behalf of someone else without their knowledge, or use the store to obtain products for resale.

If you believe someone has used your account without permission, tell us as soon as you can so we can help secure it.

• Website content is general information, not medical advice, diagnosis, or a substitute for professional care.
• Consult a qualified healthcare professional before starting, stopping, changing, purchasing, or using a medicine.
• Product images are for identification. Packaging, tablet appearance, and printed inserts can change between production batches, and what arrives may not look identical to the photograph.
• Read the label and any leaflet supplied with the product, and follow it rather than anything written on this website.
• Products are intended for personal use.

You are responsible for checking the prescription, import, possession and use requirements that apply where you live and where the order is going. Those requirements differ from country to country, they change, and the store cannot check them on your behalf.

Some products require a valid prescription in the destination country. Where that applies, you can upload the prescription at Upload your prescription — a PDF or a clear photograph — and our team will review it and come back to you by email if anything further is needed.

Uploading a document does not by itself complete an order, and a prescription that cannot be read or does not match the order may mean the order cannot proceed. If an order is stopped for this reason and payment has already been recorded, the cancellation section below and the return and refund policy explain what happens next.

Essential Meds accepts orders only for countries and markets currently enabled by the store administrator and shown in the storefront market selector. Prices, shipping charges, discounts, and order totals are shown in the currency for the market selected in the storefront. Changing the selected market may change the currency and the amounts shown, because each market is priced separately rather than converted at a live exchange rate.

Prices and availability may change before an order is placed. The order summary you confirm shows the currency and the amounts that apply to that order, and that summary is the one that counts.

Where a price is shown alongside a higher struck-through figure, the higher figure is a comparison price for the same listing and not a claim about any other retailer's price.

We try hard to keep listings correct, but an obvious error can still reach the site — a price with a missing digit, a pack size that does not exist. Where an order is affected by an error of that kind we will contact you before doing anything else, and you can confirm the corrected order or cancel it.

An order placed through the storefront is an offer to buy, not a concluded sale. The order confirmation email tells you we have received it; it does not mean we have accepted it. Acceptance happens when we verify payment and begin preparing the order for dispatch.

Please check the delivery address, the pack size and the strength on the order summary before you place it. An address that is incorrect or incomplete is the single most common reason an order is delayed or never arrives, and it affects what we are able to do about it afterwards.

Placing an order does not collect an online card payment. The website does not ask for card numbers and does not store them. After the order is created, follow the offline payment instructions supplied with it. Preparation and dispatch begin only after our team independently verifies that payment and records it against the order.

An order may be declined or cancelled when:

• a product is unavailable or cannot be supplied in the pack or strength ordered;
• the destination is not supported, or delivery to that address is not available;
• required information is missing, unclear, or cannot be verified;
• payment cannot be independently verified, or does not match the order;
• a required prescription is missing, unreadable, or does not match the order; or
• fulfilling the order would breach a requirement that applies to us or to the destination.

If payment had already been recorded when an order is declined or cancelled, any approved refund is handled under the cancellation policy or the return and refund policy, whichever applies.

A typical delivery estimate is 15–20 days after dispatch. It is an estimate drawn from ordinary conditions and it is not a guarantee. Customs inspection, local public holidays, courier capacity, weather, and address problems can all add time, and none of them are within our control.

Where the storefront labels pricing as duties-paid for the selected market, applicable import duties are included in the displayed price and no additional import duty is collected at delivery. Where a market is not labelled that way, any charge raised by the destination country is separate from the amount you paid us.

The shipping charge and any free-shipping threshold are displayed in the selected market currency and applied at checkout. The shipping page sets out the process in full.

Two separate policies cover what happens after an order exists, and which one applies depends on where the order has got to:

Medicines and other health products carry real limits on what can be sent back once they have left our control. Those limits are set out in the return and refund policy and they exist for hygiene and safety reasons, not commercial ones. Nothing in these terms removes a right you hold under the law that applies to you.

You can submit a review of a product you have an interest in. Reviews are moderated before publication, and an approved review is displayed publicly together with the name supplied for publication.

• Write about the product and your experience of ordering it.
• Do not include medical details, personal contact information, order numbers, or anything you would not want published.
• Do not submit content that is unlawful, misleading, abusive, or that impersonates someone else.
• Do not present a review as professional or medical advice to other customers.

We may decline to publish, or later remove, a review that does not meet these expectations. By submitting a review you allow us to display, format, and excerpt it on the storefront. The same expectations apply to messages sent through the contact form, the live chat, and the prescription upload.

Please do not attempt to interfere with the storefront or the people using it. That includes probing or scanning it for vulnerabilities, circumventing access controls, scraping it at a rate that degrades it for others, uploading anything harmful, or using it to send unsolicited messages. We may suspend access where we reasonably believe the site is being misused.

The storefront's text, layout, graphics, brand marks, and the arrangement of the catalogue belong to Essential Meds or its suppliers. You are welcome to read, print, and share pages for your own use; copying the site or a substantial part of it for another commercial purpose is not permitted.

Product names and manufacturer marks belong to their respective owners and appear here to identify the product listed.

Some pages link to websites we do not run, and some parts of the store rely on services provided by other companies — hosting, email delivery, live chat, delivery tracking. We do not control those sites and services and are not responsible for their content or their own terms. Following an external link is your decision, and the terms and privacy policy of the destination apply once you arrive there.

We aim to keep the storefront available, but we do not promise uninterrupted access. Pages can be taken down for maintenance, a market can be switched off, and a listing can be withdrawn — sometimes without notice. Where an order is already in progress when that happens, we will contact you rather than leave the order in limbo.

We take responsibility for our own part in supplying an order — supplying what was ordered, and handling the order and refund process described in these policies. We are not responsible for outcomes that follow from how a product is used, from a decision made without professional advice, from details supplied to us incorrectly, or from requirements in the destination country that were not met.

Nothing here limits any responsibility that cannot lawfully be limited, and nothing here affects the statutory rights you hold where you live.

These terms can change as the store changes. The version published on this page is the one that applies, and the "last reviewed" date above tells you when it was last revised. The terms that applied when you placed an order are the ones that govern that order.

Questions about these terms, or about anything on this page you would like explained before you order, can be sent to care@essentialmedicine.store, or through Contact & support. Please include your order number if your question is about an order.