Frequently asked questions

Essential meds is an international online pharmacy offering genuine generic and branded medicines at affordable, duty-paid prices. Every price already includes import duties, so there are no surprise customs charges when your order is delivered.

We carry products across a wide range of categories — antibiotics and anti-infectives, antivirals, diabetes care, pain relief, neurology and mental wellness, thyroid and hormone care, skin and hair care, deworming, weight management, and men's and women's health, among others. You can browse by category or search for a specific product by name.

Yes. Every product we ship is 100% authentic, genuine medicine, sourced and stored with care before dispatch.

Our prices are transparent: the import duties for the destination market are already included in the price you see. You will not be asked to pay extra duties or customs fees when the order arrives.

We ship to the markets currently enabled by the store — the United States, Canada, Australia, France, New Zealand and the United Kingdom. Availability for a specific product is confirmed at checkout.

Typical delivery is estimated at 15–20 days after dispatch. This is an estimate rather than a guarantee. When tracking is available it is emailed to you after your order is dispatched.

Yes. Standard shipping is free on qualifying orders over $199 USD (an equivalent threshold applies in the other markets we serve). Below that, the standard shipping cost for your market is shown before you place the order.

When you check out, your order is saved and you are shown the available payment options and the next steps to complete it. Accepted payment brands include Visa, Mastercard, Maestro, PayPal and Wise.

Yes. Subscribe to our newsletter to receive a 10% welcome discount to use on your next order. (This welcome offer is separate from free shipping.)

Orders are packed in plain, discreet outer packaging where practical, to protect your privacy and keep the product safe in transit.

Medicines that are unused, unopened, within their expiry date and in their original sealed packaging may be eligible for return — please contact us before sending anything back. Orders can be cancelled before they are packed or handed to the delivery provider. Full details are on our Return & Refund, Cancellation and Shipping policy pages.

Yes. Your personal details and order history are kept private and handled in line with our Privacy Policy.

You can email our support team at care@essentialmedicine.store. When live chat is enabled on the site, you can also reach us using the "Chat with us" button.